Useful Contacts for Tenants


Useful Contacts for Tenants

Residential Tenancies Authority (RTA)


PH: 1300 366 311

Mon - Fri: 8:30am - 5:00pm



Police, firefighters or ambulance

PH: 000 (triple zero)


National Relay Service

Assistance for deaf, hearing or speech impaired clients TTY or computer modem.

PH: 133 677


Translating and Interpreting Service (TIS) 

TIS will telephone the RTA for you at no extra charge.

PH: 131 450


Queensland Civil and Administrative Tribunal (QCAT)

The Queensland Civil and Administrative Tribunal (QCAT) decides a range of tenancy disputes.


PH: 1300 753 228


Department of Housing and Public Works


PH: 13 74 68

A range of services and assistance to help with renting and sustaining a tenancy is available, including:


RentConnect helps Queenslanders find, secure and sustain a home in the private market through advisory services, tenancy assistance and a tenancy guarantee.

Bond Loans provide an interest-free repayable loan for the rental bond on a property to a maximum value of four weeks’ rent. Bond Load Plus enables eligible people to borrow a repayable amount up to the value of six weeks’ rent to cover the rental bond and rent for the first two weeks. Conditions must be met to be eligible for a Bond Loan or Bond Loan Plus.

Rental Grants is a one-off grant of 2 weeks’ rent for people in a housing crisis to cover some costs relating to moving into private rental accommodation.

Helping Hand Headlease supports tenants who wish to move into or remain in the private rental market but cannot access a tenancy on their own for various reasons. It is designed to support vulnerable tenants such as young people leaving care, people escaping Domestic and Family Violence (DfV) and people exiting social housing or supported accommodation.

Rental Security Subsidy assist customers in a period of temporary hardship to commence or continue a tenancy by providing time-limited financial support.

No Interest Loan Scheme (NILS) Set-Up and Sustainment Loan provides interest and fee-free loans to cover costs of removalists, key deposits, essential home furnishings, rent arrears and other expenses deemed appropriate by the loan provider, National Australia Bank.

Skillsets for Successful Tenancies – Dollars and Sense is an innovative, competency-based training program which develops people’s tenancy and life skills so they can source and sustain a tenancy.


Lifeline - Personal Crisis Support

PH: 13 11 14


DV Connect - Domestic/family violence and crisis support


PH: 1800 811 811 - Womensline

PH: 1800 600 636 - Mensline

PH: 1800 010 210 - Sexual assault hotline


Aboriginal Family Domestic Violence

Victims rights, counselling and financial assistance

PH: 1800 019 123


Easy Bond Pay

easyBondpay provides a quick and easy finance solution so that you can pay your new bond over 3 or 6 months with the option of fortnightly installments. 


PH: 1300 022 663